1st Floor 61 Macrae Road
Eden Office Park
Ham Green
Bristol
BS20 0DD
Please note that all products on the main Home Gym Supply website are designed for Home use and carry a Home use warranty only unless stated otherwise. Equipment purchased from our website and used in a non-domestic environment will render the warranty null and void unless the equipment description states it is suitable for commercial use. If you are planning to purchase equipment for Commercial use or have any questions regarding the warranty for commercial equipment, please email support@homegymsupply.co.uk and we will be able to advise you on the suitable equipment.
Credit/Debit Card - most cards accepted. There are also finance options available with PayPal.
Home Gym Supply 'Normal Price' is usually the Manufacturer's or Supplier's Recommended Retail Price. The 'Normal Price' may be the RRP/MRP plus carriage, however, the price you pay will never exceed the supplier's RRP/MRP and will nearly always be significantly less.
At present, free delivery is offered to all Home Gym Supply customers on orders over £199 to the UK mainland. Customers will be informed of any delivery charge before ordering. All items, where applicable, will be delivered in boxes for home assembly by the customer. Goods will normally be delivered within 5-10 working days. Our free delivery service will deliver your goods Mon-Friday between 8 am and 6 pm. Our carriers cannot give a specific delivery time.
Our one man free delivery service delivers your purchase to ground level. Depending on the delivery company and their individual health and safety policy, this may mean your goods are delivered to the kerb side. Our free delivery does not include the driver taking your purchase upstairs internally or externally. Drivers are not insured to enter your property. Our one man free delivery service may require assistance from you to assist or move the goods from the drop-off point into your home. Please do not ask the delivery driver to lift heavy items without sufficient manpower, as this will often be in breach of Health & Safety legislation. Free delivery, where provided, applies to the UK mainland only. Free delivery is provided only to customers purchasing equipment for home use; not for commercial installations. Home Gym Supply uses both internal and third-party carriers. Occasionally deliveries can be delayed for reasons outside of our control. Home Gym Supply cannot be held responsible for losses relating to late or failed deliveries.
Our free UK-Mainland delivery doesn't apply to orders being delivered to Ireland. We don’t currently offer delivery to Ireland as standard but feel free to contact us at support@homegymsupply.co.uk and we can get a quote for you.
Before signing for your goods, please ensure you check the outer packaging. If there is noticeable damage to any part of the packaging, please sign the delivery note accordingly. We cannot accept claims for goods damaged in transit if you have not indicated damage on the delivery note. We must be notified via e-mail in writing at the address below within 72 hours of delivery of any damaged packaging. Regrettably, we cannot offer compensation for delayed deliveries. Any damages, defects or shortages must be notified in writing via e-mail within 72 hours of receipt of goods to support@homegymsupply.co.uk.
Any customer refusing delivery of goods for any reason other than goods damaged in transit will be responsible for the delivery costs to the customer and the return to our warehouse. There will also be a minimum 15% restocking charge. Home Gym Supply cannot be held responsible for any shortages, damages or defects notified to us after 72 hours from delivery.
All new equipment sold by Home Gym Supply is covered by minimum 30 days parts and labour cover. In many cases, the warranty is greater than this. The warranty on the equipment we sell varies from manufacturer to manufacturer. It can include a full on-site repair facility or a 'back to base' warranty. In some cases, where there is a minor fault, the manufacturer will send a part by mail for the customer to fit. If an item develops a fault, please e-mail support@homegymsupply.co.uk stating the equipment you have, (brand and model number), serial number and a brief description of the fault. Home Gym Supply will either arrange to send a part for the customer to fit, send an engineer to site, or in some instances, depending on manufacturer, ask that the goods be returned to our warehouse. For our carriers to collect, the machine should be in a safe and easy to access ground floor location. Please also note if the collection fails due to the product being inaccessible, unable to fit through a door, or not in a safe location for collection (including upstairs rooms) the original collection fee will remain and a further payment would be required to re-attempt a collection. Goods must be well packaged prior to collection. No goods will be accepted into our warehouse without prior authorisation from Home Gym Supply. Home Gym Supply will then repair or replace the equipment with an equivalent or better model and deliver the goods back to the customer at our expense. Warranties only apply to goods within mainland UK.
You have a right to cancel your order and receive a full refund prior to goods being dispatched. If goods have been dispatched, you have the right to return goods within 14 days of receipt of your goods. The cost of postage, packaging and insurance to return the goods will be borne by the customer and goods must be received by us in perfect condition and in their original packaging. The cost of delivering the goods will be deducted from any refund. There may be a re-stocking charge (in the case of large items, this fee may be substantial). If goods are not received back in perfect condition and in their original packaging, Home Gym Supply reserve the right not to accept the goods at our warehouse and/or not to issue a refund or credit. Any costs to redeliver the goods will be payable in advance by the customer. If the goods have been removed from their original packaging or assembled, your right to cancel may be forfeited. Our Standard 14 day online return option apply to goods purchased for domestic use only. These options do not apply to equipment purchased for use by a business or for any 'special order' items. Special order items are goods that are not normally stocked by Home Gym Supply and have had to be ordered or manufactured specifically for a customer.
These options also do not apply to any Shoes, Clothing or Activity/Fitness Trackers (due to hygiene reasons) software, DVDs, videos or books where the security or outer seals have been broken. All order cancellations or returns must be notified to us by e-mail only. If you wish to cancel or return goods please e-mail our Customer Service Department at support@homegymsupply.co.uk and we will issue a Return Materials Authorisation (RMA). Goods must be returned to us within 14 days of receipt of RMA. If you wish to return goods, please email support@homegymsupply.co.uk. No cancellation of an order will be accepted after 14 days from delivery of goods. Ex demo machines cannot be refunded in full. Normal wear and tear are likely and these machines will always be delivered out of the box. Should you wish to return your order of an ex-demo model, you will be liable for return shipping costs plus a restocking fee of 15%.
The website will automatically add a delivery fee for international deliveries, however, please note that this quote is not official. It is only to give you an idea of how much it could be. Please speak to one of our sales team to get an official quote. International quotes given do not include any destination port fees, local taxes or terminal handling charges. These charges are to be settled by the consignee. Please be aware that we will follow UK laws and protocol for any international deliveries. We cannot be held responsible for any local fees based on local laws of the country of destination, therefore please make sure that you consult with your local agent in regards to any duty fees as we will not accept returns if these fees are refused to be paid.
Home Gym Supply retains title to all goods until paid for in full. If we are forced to recover goods that are unpaid, you will be liable for costs for collection and an unlimited percentage (up to the full retail value of the goods) for depreciation and wear to make up the difference between the full retail value and resale value of the recovered goods.
All customer information will be treated under the terms of the Data Protection Act. We will not pass on your details to other companies. We may identify and inform you of other products and services offered by Home Gym Supply which would be of interest to you. You must tell us if you do not wish us to do so.
Home Gym Supply take all of our customers seriously and we try to offer them the best possible service available, however, if you feel you have something to complain about you may direct it to support@homegymsupply.co.uk. You will be guaranteed a quick response.
Home Gym Supply endeavour to keep product information as up to date as possible. However, specifications are liable to change without notice. Product photographs are intended to illustrate the particular model but may, occasionally, not reflect the product as sold. Unless specifically stated, weights, bars and other accessories shown on photographs are not included - please call for further details on any particular product. While every effort is made to provide accurate and up to date information, Home Gym Supply cannot be held responsible for any errors or omission on our website or brochures. Although Home Gym Supply endeavour to ensure that all pricing information on the Website is accurate, occasionally an error may occur and goods may be mispriced. If a pricing issue is discovered or an order is placed at the erroneous price we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order.
We will not be obliged to supply goods at the incorrect price. All orders made by you through the Website are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances. After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order. For certain goods, information concerning stock availability is not available on the Website. If you order goods which are not available from stock, we will contact you by e-mail and you will have the option to wait until the goods are available from stock, or cancel your order in accordance with our cancellation and return policy. In the event your order is cancelled, we will refund any payment already collected from you in respect of that order, in accordance with our cancellation and returns policy.
Any email or other electronic acknowledgements by us of receipt of an order placed by you does not constitute legal acceptance by us of your order. While every care has been taken to ensure that this website is virus-free, Home Gym Supply accepts no liability for viruses or virus damage as a result of using this website. The terms of the contract do not affect your statutory rights.
